RS ISO 24510: 2007
Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users


This International Standard specifies the elements of drinking water and wastewater services of relevance and
interest to users. It also provides guidance on how to identify users’ needs and expectations and how to
assess whether they are being met.
The following are within the scope of this International Standard:
? the definition of a language common to the different stakeholders;
? the definition of key elements and characteristics of the service to users

General Information

RS ISO 24510: 2007ADOPTED ISO STANDARDSEnvironment. Health protection. Safety75First Edition
Apr 2020
Price: RWF 93,000

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Agriculture ( 164 )
Metallurgy ( 101 )
Services ( 8 )
Testing ( 3 )
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