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RS ISO 18295 -1: 2017
Customer contact centres — Part 1: Requirements for customer contact centres

Abstract

This document specifies service requirements for customer contact centres (CCC). It specifies a
framework for any CCC that aims to assist in providing clients and customers with services that
continuously and proactively meet or exceed their needs.



General Information

CodeClassificationThemePagesPublisherAvailability
RS ISO 18295 -1: 2017ADOPTED ISO STANDARDSServices. Company organization, management and quality. Administration. Transport. Sociology1First Edition
Jun 2018
Available
Price: RWF 24,000


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