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RS ISO 10004: 2018
Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Abstract

This International Standard provides guidance in defining and implementing processes to monitor and
measure customer satisfaction.



General Information

CodeClassificationThemePagesPublisherAvailability
RS ISO 10004: 2018ADOPTED ISO STANDARDSServices. Company organization, management and quality. Administration. Transport. Sociology1Second Edition
Sep 2019
Available
Price: RWF 52,500


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