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RS ISO 10003: 2018
Quality management — Guidelines for dispute resolution external to organizations

Abstract

This International Standard provides guidance for an organization to plan, design, develop, operate, maintain
and improve an effective and efficient dispute-resolution process for complaints that have not been resolved
by the organization.

General Information

Code	Classification	Theme	Pages	Publisher	Availability
RS ISO 10003: 2018	ADOPTED ISO STANDARDS	Services. Company organization, management and quality. Administration. Transport. Sociology	1	Second Edition Sep 2019	Available

Price: RWF 54,000

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