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RS ISO 10008: 2013
Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions

Abstract

This International Standard provides guidance for planning, designing, developing, implementing,
maintaining and improving an effective and efficient business-to-consumer electronic commerce
transaction (B2C ECT) system within an organization.



General Information

CodeClassificationThemePagesPublisherAvailability
RS ISO 10008: 2013ADOPTED ISO STANDARDSServices. Company organization, management and quality. Administration. Transport. Sociology1First Edition
Aug 2015
Available
Price: RWF 43,500


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