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RS ISO 10002: 2018
Quality management — Customer satisfaction — guidelines for complaints handling in organizations

Abstract

This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement.

General Information

Code	Classification	Theme	Pages	Publisher	Availability
RS ISO 10002: 2018	ADOPTED ISO STANDARDS	Services. Company organization, management and quality. Administration. Transport. Sociology	1	Third Edition Jan 2019	Available

Price: RWF 46,500

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