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RS ISO 10008: 2022
Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
Abstract

This document gives guidance on planning, designing, developing, implementing, maintaining and
improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT)
system within an organization.
It is applicable to any organization engaged in, or planning to be engaged in, a B2C ECT, regardless of
size, type and activity. The focus of this document is on organizations that directly offer and provide
products and services to consumers.
This document aims to enable organizations to set up a fair, effective, efficient, transparent and secure
B2C ECT system, in order to enhance consumers’ confidence in B2C ECTs and increase the satisfaction
of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.
The guidance given in this document can complement an organization’s quality management system

General Information

CodeClassificationThemePagesPublisherAvailability
RS ISO 10008: 2022ADOPTED ISO STANDARDSServices. Company organization, management and quality. Administration. Transport. Sociology43Second Edition
Feb 2023		Available
Price: RWF 16,500


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