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RS ISO 10004: 2018
Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Abstract

This International Standard provides guidance in defining and implementing processes to monitor and
measure customer satisfaction.

General Information

Code	Classification	Theme	Pages	Publisher	Availability
RS ISO 10004: 2018	ADOPTED ISO STANDARDS	Services. Company organization, management and quality. Administration. Transport. Sociology	1	Second Edition Sep 2019	Available

Price: RWF 52,500

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