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RS ISO 10014: 2021
Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits

Abstract

This document gives guidelines for realizing financial and economic benefits by applying a top-down
structured approach to achieving financial and economic benefits. The structured approach uses the
quality management principles and quality management system described in the ISO 9000 family of
management system standards to:
a) monitor and manage trends in key performance metrics;
b) take improvement action based on the observed metrics.
This document is directed specifically to the top management of an organization.
This document is applicable to any organization, whether from the public, private or not-for-profit
sector, regardless of its business model, revenue, number of employees, diversity of product and service
offerings, organizational culture, complexity of processes, place or number of locations.
This document complements ISO 9001:2015 and ISO 9004:2018 for performance improvements and
provides examples of achievable benefits from the application of concepts in those standards. This
document identifies associated practical management methods and tools to assist in realizing the benefits.

General Information

Code	Classification	Theme	Pages	Publisher	Availability
RS ISO 10014: 2021	ADOPTED ISO STANDARDS	Services. Company organization, management and quality. Administration. Transport. Sociology	27	Second Edition	Available