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RS ISO 18295 -1: 2017
Customer contact centres — Part 1: Requirements for customer contact centres

Abstract

This document specifies service requirements for customer contact centres (CCC). It specifies a
framework for any CCC that aims to assist in providing clients and customers with services that
continuously and proactively meet or exceed their needs.

General Information

Code	Classification	Theme	Pages	Publisher	Availability
RS ISO 18295 -1: 2017	ADOPTED ISO STANDARDS	Services. Company organization, management and quality. Administration. Transport. Sociology	1	First Edition Jun 2018	Available

Price: RWF 24,000

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