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RS ISO 10003: 2018
Quality management — Guidelines for dispute resolution external to organizations
Abstract

This International Standard provides guidance for an organization to plan, design, develop, operate, maintain
and improve an effective and efficient dispute-resolution process for complaints that have not been resolved
by the organization.

General Information

CodeClassificationThemePagesPublisherAvailability
RS ISO 10003: 2018ADOPTED ISO STANDARDSServices. Company organization, management and quality. Administration. Transport. Sociology1Second Edition
Sep 2019		Available
Price: RWF 54,000


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