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RS EAS 1117: 2024
Tourism and related services — Tourism service excellence — General requirements
Abstract

1.1 This East African Standard establishes requirements and practices for planning, developing,
implementing, maintaining, improving and recognizing service excellence in the sub-sectors and organizations
that constitute the tourism value chain.
1.2 These requirements and practices are applicable to any tourism-related business and organizations
participating in providing a meaningful and positive experience for all their guests regardless of the type and
size of the product and service offered.
1.3 This standard is intended to guide organizations and to assist them to align their product offering to
agreed-upon requirements and practices and to apply them in the tourism value chain.

General Information

CodeClassificationThemePagesPublisherAvailability
RS EAS 1117: 2024EAST AFRICAN STANDARDSServices. Company organization, management and quality. Administration. Transport. Sociology28First Edition
Sep 2024		Available
Price: RWF 28,500


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