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RS 504: 2023
Inclusive service provision — Requirements for identifying and responding to consumer vulnerability

Abstract

1.1 This Draft Rwanda Standard specifies requirements for ensuring that services are available and made
accessible to all consumers equally, regardless of their personal circumstances.
1.2 It is applicable to any organization dealing with the public, regardless of type, size, sector and service
provided

General Information

Code	Classification	Theme	Pages	Publisher	Availability
RS 504: 2023	STANDARDS OF RWANDA ORIGIN	Services. Company organization, management and quality. Administration. Transport. Sociology	19	First Edition Feb 2023	Available

Price: RWF 21,000

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Administration ( 3 )

Agriculture ( 262 )

Chemical technology ( 334 )

Civil engineering ( 110 )

Clothing industry ( 43 )

Construction materials and building ( 142 )

Domestic and commercial equipment. Entertainment. Sports ( 35 )

Electrical engineering ( 62 )

Electronics ( 1 )

Energy and heat transfer engineering ( 15 )

Environment. Health protection. Safety ( 202 )

Fluid systems and components for general use ( 38 )

Food technology ( 530 )

Generalities. Terminology. Standardization. Documentation ( 36 )

Glass and ceramics industries ( 18 )

Health care technology ( 67 )

Image technology ( 1 )

Information technology ( 57 )

Manufacturing engineering ( 52 )

Materials handling equipment ( 8 )

Mechanical systems and components for general use ( 6 )

Metallurgy ( 114 )

Metrology and measurement. Physical phenomena ( 65 )

Mining and minerals ( 1 )

Natural and applied sciences ( 40 )

Packaging and distribution of goods ( 53 )

Paint and colour industries ( 105 )

Paper technology ( 56 )

Petroleum and related technologies ( 128 )

Road vehicles engineering ( 178 )

Rubber and plastic industries ( 77 )

Services. Company organization, management and quality. Administration. Transport. Sociology ( 102 )

Telecommunications. Audio and video engineering ( 17 )

Textiles and leather technology ( 147 )

wood technology ( 39 )

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