RS ISO 23592: 2021
Service excellence — Principles and model


This document specifies service excellence terminology, principles and model to achieve outstanding
customer experience and sustainable customer delight. It does not focus on the provision of basic
customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations,
public services and not-for-profit organizations.

General Information

RS ISO 23592: 2021ADOPTED ISO STANDARDSServices. Company organization, management and quality. Administration. Transport. Sociology31First Edition
Jun 2023
Price: RWF 33,000

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