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RS ISO 10002: 2018
Quality management — Customer satisfaction — guidelines for complaints handling in organizations
Abstract

This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement.

General Information

CodeClassificationThemePagesPublisherAvailability
RS ISO 10002: 2018ADOPTED ISO STANDARDSServices. Company organization, management and quality. Administration. Transport. Sociology1Third Edition
Jan 2019		Available
Price: RWF 46,500


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